Privacy Policy

Introduction

Tool-O respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Tool-O collects, uses, stores, shares and protects information when you use our marketplace platform.

Information We Collect

• Name and account details.
• Email address.
• Tool listing information.
• Booking, rental, delivery and return information.
• Location, suburb and postcode information.
• Review and rating information.
• Messages, support requests and booking communications.
• Claim, dispute, evidence, photo, video, receipt, invoice and support information uploaded or submitted through Tool-O.
• AI-assisted review outputs, claim summaries, confidence scores, recommendations and dispute outcome records.
• Technical information such as device, browser and usage data.

Location Information

Tool-O may use suburb, postcode, formatted address or approximate location information to help users find nearby tools, calculate delivery availability, enforce delivery radius rules and improve marketplace search results.

Payment Information

Tool-O does not store full credit card numbers or card security codes. Payments and security deposit authorisations are processed by Stripe. Stripe may collect and process payment information in accordance with its own privacy and security practices.

AI-Assisted Reviews and Dispute Resolution

Tool-O may use artificial intelligence tools to help review refundable deposit claims, evidence, photos, descriptions, booking timelines, user responses and other relevant information. AI outputs may include summaries, confidence scores, recommendations, evidence quality assessments and user-facing explanations.

Tool-O may store AI assessments, claim outcomes and review information to operate the platform, improve safety, improve dispute consistency, prevent fraud and improve future platform rules and prompts.

AI-assisted review is used to support Tool-O's internal platform processes. Tool-O may still refer matters for manual review where evidence is insufficient, unclear, conflicting or below the required confidence threshold.

How We Use Information

• Provide and operate the Tool-O marketplace.
• Create accounts and manage user profiles.
• Display tool listings and search results.
• Process bookings, payments, deposits, delivery and returns.
• Send booking, account, payment and support communications.
• Provide customer support.
• Review claims, evidence, disputes and refundable deposit outcomes.
• Support AI-assisted evidence review and dispute recommendations.
• Improve platform safety, reliability and functionality.
• Prevent fraud, misuse, unsafe conduct and security issues.
• Comply with legal, tax, accounting and regulatory obligations.

Information Sharing

Tool-O does not sell personal information. We may share information where reasonably necessary to operate the marketplace, facilitate bookings, process payments, support delivery or pickup, resolve disputes, operate AI-assisted review processes, comply with legal obligations, protect users, or maintain platform safety and integrity.

Service Providers

Tool-O may use trusted third-party service providers for hosting, authentication, payments, email, storage, analytics, mapping, customer support, artificial intelligence assistance and security. These providers may process information only as required to provide their services to Tool-O.

Data Security

Tool-O uses commercially reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, loss or misuse. However, no online service can guarantee absolute security.

Data Retention

Tool-O retains personal information for as long as reasonably necessary to provide the platform, manage accounts, complete bookings, resolve disputes, prevent fraud and meet legal, accounting or regulatory obligations.

Claim, evidence, AI-assisted assessment and dispute outcome records may be retained where reasonably necessary for audit, platform safety, fraud prevention, legal compliance, consistency and improvement of Tool-O's dispute processes.

Your Rights

You may request access to, correction of, or deletion of personal information held by Tool-O, subject to applicable legal, operational and security requirements.

Changes to This Policy

Tool-O may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date.

Contact

For privacy-related enquiries, please contact Tool-O through the Contact page or email support@tool-o.com.au.